Privacy

Thank you for choosing jeravales. We understand that your trust is as precious as the crystals we craft. This policy explains what personal information we collect when you visit or buy from gojeravales.com, how we use it, and the choices you have.

1. Information We Collect

Order information: when you place an order we collect your name, billing and shipping address, email address and phone number, so that we can fulfil it.

Payment information: payments are processed through Shopify's encrypted checkout. We do not see or store your card details.

Quiz responses: if you take our short quiz, we keep your answers only to suggest a piece that suits you. They stay private, and are never sold or published.

Device and usage data: we automatically collect some information about your device and browsing, including your browser type, IP address, time zone and the pages you view, using cookies and similar technologies.

2. How We Use Your Information

To fulfil your order: taking payment, preparing and shipping your piece, and sending order and delivery updates.

To support you: answering your questions and handling returns and refunds.

To recommend: using quiz answers to suggest pieces we think you'll like.

To keep in touch: with your consent, we may email you about new designs and quiet news from the studio. Every message includes a way to unsubscribe.

To prevent fraud and meet our obligations: screening orders, and keeping records we are required to keep.

3. Cookies

Cookies help the store remember your cart, keep you signed in, and understand how the site is used. You can block or delete cookies in your browser settings; parts of the store may not work as well if you do.

4. Sharing Your Information

We never sell your personal information. We share it only with the providers who help us run the store:

• Shopify — our ecommerce platform and payment processor.
• Our fulfilment and logistics partners — so that your order can be picked, packed and delivered.
• Service providers — such as email and analytics tools, bound to use your data only for the service they provide to us.
• Authorities — where we are required by law to disclose.

5. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to receive a copy, or to object to certain uses. You may also ask us not to use your information for targeted advertising. To make a request, email hello@gojeravales.com and we will respond within 30 days.

6. Data Retention

We keep order information for at least five years for tax and accounting purposes. Quiz responses are kept until you ask us to delete them. Marketing preferences are kept until you unsubscribe.

7. Minors

This store is intended for adults. We do not knowingly collect personal information from anyone under 16.

8. International Transfers

We and our providers may process your information in countries other than the one you live in, including the United States. Where we do, we rely on appropriate safeguards for the transfer.

9. Changes

We may update this policy from time to time. The current version always lives on this page.

10. Contact

jeravales LLC
30 N Gould St, Ste N, Sheridan, WY 82801, USA
Email: hello@gojeravales.com
Registration number: 2026-002017514

Last updated: September 2026